Finally a Technical Service Advisory for the Nikon D600

Finally a Technical Service Advisory for the Nikon D600

After a class action lawsuit, Nikon has announced they are performing free sensor cleanings and shutter replacement for all D600 cameras. As an owner of a D600 I am glad to see Nikon is being held to fixing this very common issue. Funny enough I had my sensor cleaned on Sunday for oil spots.

This morning I received an email (see below) from Nikon instructing me how to send my camera in for repair.

Dear Jerrit,
Thank you for choosing Nikon for your photography needs.

Nikon Inc. is contacting you regarding your D600 D-SLR camera. As you may be aware, Nikon Inc. recently issued a Technical Service Advisory for Users of the Nikon D600 D-SLR camera.

This Advisory related that some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.

Nikon has resolved this by making available to you (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping your D600 camera to Nikon and its return to you. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.
To have your D600 serviced free of charge:

On the following pages, you will need to provide the serial number of your D600 camera and your contact information.
Next, you will be prompted to create and print your Pre-paid UPS Return label and packing slip.
In shipping, please secure the D600 camera in a plastic bag inside the shipping box with several inches of quality packing material on all sides of the D600 camera. Please send your D600 camera and packing slip only. Do not include any batteries, memory cards or other accessories. Please do not ship in the original display box (It will not be returned).
Drop the shipping box off at any UPS facility. (Visit for hours and locations.) You may also arrange to have your shipment collected by a UPS driver.

We sincerely apologize for any inconvenience this issue may have caused. Nikon remains committed to providing only the highest quality cameras and components, and we hope that you will continue to choose Nikon for your photography needs.

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It's a shame it took a law suit for them to fix a faulty product, they even know it was a bad camera with the release of the 610 so soon.

Patryk M's picture

Well said Paul. It shows they do not give a crap about us the "Clients" The ones who support them all these years. It's a total shame.

i did not get this. hmmm

Samten Norbù's picture

will be nice for them to also fix the different issues with the d800e ...
the remote plug that is not well fixed, the recurrent
front/back-focusing, the import issues when plug with usb ... I'm still
disappointed with all this annoying details for a such expensive camera
bodies ...

I didn't know the D800e has that problem. my D4 doesn't respond to my wireless trigger as well, maybe I should get it checked too.

Tim McBroome's picture

It cracks me up that they do not admit to an issue though, they are claiming it is dust and at the same claim that dust just happens.

Jerrit Pruyn's picture

I find it odd that they say dust and it is from over lubricating the shutter with oil.

Considering how cheap you can get a D600 nowadays, this should turn it an overnight sensation. ;-)

Kevin Sutton's picture

I thought about that myself haha.

Kevin Sutton's picture

I had contacted Nikon last week about my D600 which was out if warranty. They sent me label to send it in for a fix. Still waiting for it to return. Today I recieved the same email and thought I should call them to make sure I will be getting the fixed shutter mechanism. They did confirm it will be getting this repair and stated that this is what they have been doing since the original August announcement. To me that August statement didn't address the issue before them or indicate they will really fix anything.

Either way I'm happy they put the bulletin out, finally. I will be even happier when I get my camera back.

There is still one question that puzzles me since the very first day of the D600 arrival.
At dpreview reports about the oil issue quickly emerged within 2 weeks. Why would anyone at their right minds purchase a camera which according to credible reports suffers from an issue of that scope ? Reports at dpreviewd literally piled up on that. My pity is limited.
That doesn't excuse Nikons contemptible behavior but buying a product despite better knowledge is careless and frivolous.

Jerrit Pruyn's picture

I did not see it as a big issues as a sensor clean is something I should do regularly. It is a fantastic camera for the price and doesn't eat hard drives like the d800.

I wonder how many of the complainers actually contacted Nikon about the issue in the first place? I did as soon as I noticed the issue. They corrected it, and within a little over a week I was back to having a back-up again. Not a dime spent out of my pocket, and professional and polite service throughout. I've read about others who had this issue resolved without hesitation as well.

Bought a D600 refurb for $1400 in January. So far it works perfect and I love it!!!

Nikon recall its defective D600 camera

Nikon'S D600 cameras are defective in design and should be recalled, a senior official with the city's quality watchdog said yesterday. The current regulations only state that authorities can order a recall if the products pose safety concerns, said Shen Weimin, deputy director of the Shanghai Quality and Technical Supervision Bureau. But there was no legal support to order a recall of cameras, Shen said.

The General Administration of Quality Supervision, Inspection and Quarantine was reworking on the consumer goods law, which will help in addressing the issue, Shen said.

The controversy over the Nikon D600 cameras began when customers complained that the images were speckled with black dots.

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