Radiant Photo has launched, and it promises to give you photo edits with beautiful colors, crisp details, and natural renderings in just a click, giving you more consistent and professional images in less time, no matter what you shoot.
You probably know Elia Locardi from our Photographing the World tutorial series. He's well known for his world-class landscape photography, but now, he's using his expertise in a new area: editing software. Radiant Photo analyzes your photos to make intelligent edits, making your images look better, your portfolio more consistent, and saving you tons of time, no matter what genre you shoot.
Radiant Photo is both an application and suite of plugins that leverage AI scene detection, smart presets, and class-leading algorithms to analyze an image and make pixel-by-pixel edits that add up to beautiful images. Though it has powerful automatic editing capabilities, the program also allows you to take manual control if desired, such as adjusting exposure without clipping shadows or highlights or diving in deep with Detailed Mode. Most edits should take less than 20 seconds, adding up to huge time savings, particularly with large collections of images.
Some of Radiant Photos premier features include:
- Radiant Tone: This maximizes dynamic range while still maintaining a natural, pleasing look.
- Radiant Color: This mimics how the eye responds to color, allowing for vibrant photos that pop off the screen without looking overdone.
- Radiant Detail: This enhances detail without also amplifying noise, resulting in crisp images with no artifacts and reduced noise.
- Radiant Portrait: This helps to retouch portraits with a light touch, creating a natural, compelling look.
- Batch Process: Save even more time by batch-processing multiple photos simultaneously.
Radiant was tested by dozens of real photographers before its release, leading to optimized performance. It leverages the Perfectly Clear Engine, which is trusted by professional photo labs worldwide and processes over 100 millions images a day. Our own Mel Martin wrote about Radiant Photo in his review of the application and was impressed.
Radiant Photo runs as standalone software on both Windows and macOS and is optimized for Apple M Series processors. It can also be used as a plug-in for Adobe Photoshop, Adobe Lightroom Classic, Adobe Photoshop Elements, and Corel PaintShop Pro. You can pick up your copy of Radiant Photo here.
I posted this comment on DP Review and I'll post it here too for anyone thinking about buying this software.
I paid for Radiant Photo early on to get the "special deal". I downloaded it early in the day on Sep 15 and tried it out on a number of my photos, using both the auto features and the manual adjustment features. The results I got were nothing special, in fact I had to fix some of what Radiant Photo did because the results were overbaked. I did not find anything there that I could not easily do the same or better in other editing software.
Also, the support at Radiant Imaging Labs does not appear to be very good at all. They do not have a support phone number and they don't provide their email. So you have to use their support request form and it does not have an option to send a copy to your email. Basically, there will be no evidence you ever tried to contact them. I sent them two inquiries prior to Sep 15 and then a refund request on Sep 15, per their 30-day money back guarantee to early purchasers. I have not heard anything from them on any of my inquiries.
Radiant Photo seems to me to be for people who don't know anything about editing photos so they can get quick and easy results. But not necessarily great results.
I'm going to give them until next Thursday to respond to my refund request. If they don't respond I'll do a 2nd request and I'll save a screen shot copy of it. If they still fail to respond I'll get my bank involved to force a refund and then I'll file a complaint with the BBB.
Hi Steven
I am one of the folks on the Radiant team...
Let's tackle your concerns.
>>I paid for Radiant Photo early on to get the "special deal".
Not sure about the need for quotes... but yes, I logged in and can see your order in our system. Thank you for being a customer.
>>I downloaded it early in the day on Sep 15 and tried it out on a number of my photos, using both the auto features and the manual adjustment features. The results I got were nothing special, in fact I had to fix some of what Radiant Photo did because the results were overbaked. I did not find anything there that I could not easily do the same or better in other editing software.
To each their own, but I will ask whether you are bringing in unedited pictures or ones you've already fully developed.
We have the Radiant Pro and Radiant Subtle AI models, as well as one you can customize to use your own settings.
>>Also, the support at Radiant Imaging Labs does not appear to be very good at all.
We have a team of five support folks who've responded to 57 different customers in the last 24 hours (on a Saturday). Not counting a few phone calls which they'll make and schedule if things get tough to solve. And we responded to another 100 plus messages in our forum.
Even the founders of the company interact with people at our free forum community.radiantimaginglabs.com.
We also held a 2.5-hour webinar event for customers on Wednesday.
We have a super detailed product manual with full instructions that I personally wrote.
>>>They do not have a support phone number and they don't provide their email.
Software companies that sell non-subscription software products don't. have free phone support. Just checked On1, Topaz, and Skylum. And even Adobe and Capture One (which are subscriptions) don't offer phone support.
Instead, the team schedules a call if issues escalate. That's why we ask for a phone number on the contact form.
https://radiantimaginglabs.com/faq/
And why a form? Because it lets your problem be categorized, so it goes to the right expert. Because a different person handles refunds or licenses key issues than the person who handles problems with plugins.
But we do actually give out the email... it's help@radiantimaginglabs.com. It's not a well-kept secret... it's all over our community site.
The email address is also on your product receipt (I blurred out your contact details and marked it so you can see it)
And unlike other companies which use noreply@ on their outgoing marketing and sales emails.... we use help@. So a real person reads when someone replies to one of our emails.
>>So you have to use their support request form and it does not have an option to send a copy to your email. Basically, there will be no evidence you ever tried to contact them. I sent them two inquiries prior to Sep 15 and then a refund request on Sep 15, per their 30-day money-back guarantee to early purchasers. I have not heard anything from them on any of my inquiries.
So I've logged in and checked our system
I just submitted a new ticket from the form and by email. Both work
I just checked our support system, and there are zero tickets from you by your last name or email.
We're not hard to reach.
>>Radiant Photo seems to me to be for people who don't know anything about editing photos so they can get quick and easy results. But not necessarily great results.
To each their own... but 140 million pictures a day are optimized with our engine before they get printed by pro printers globally.
I acknowledge that using the tool for four full hours might not be enough time to learn how to use it properly. Especially since I don't see you in our forum or in attendance at the webinar either.
>>I'm going to give them until next Thursday to respond to my refund request. If they don't respond I'll do a 2nd request and I'll save a screen shot copy of it. If they still fail to respond I'll get my bank involved to force a refund and then I'll file a complaint with the BBB
Your money is refunded... I hope you can find a solution that makes you happy...
But as a tip, posting threats for the BBB and trying to smear reputation is a pretty quick escalation.
So to summarize, you asked for a refund multiple times before Sept 15 for a product you bought on Sept 2.
Which we promised to ship on 9/15 (and did on time)
Which you then asked for again for a refund after using the product for at most a few hours?
And have you never signed into our forums or tried to interact with our team?
I took the time for this detailed reply for everyone else's benefit.
We take customer service seriously... but our company was founded by five photographers (of which I am one). We're real people... we have kids and families... we do this because we want to give back to the photo community and make something cool that helps people.
We're happy to help... but it's not cool to spread exaggerations and insults - especially when someone would have gladly helped you or refunded you.
Quite bluntly... we have a 30-day money-back guarantee for reasons just like this... if we can't make you happy, it's much easier to let you go and focus on the people we can help.
And before you offer another theory about how bad we are or ripping you off... the credit card companies can take up to a week to respond. But I've attached proof here... I don't want to rely on the email notification we also sent since you prefer your customer service on photo blogs.
-Rich
I have to compliment you on your restraint in responding to someone who obviously was intent on going nuclear. I found your post to be very informative and it does sound as though you take customer service seriously.
"...we do this because we want to give back to the photo community and make something cool that helps people"
I, for one, applaud you and your colleagues for what you are doing. Thank you.
I think is "funny", on Radiant's website it says "Get superior quality finished photos with perfect color rendition, delivered to you in record time. Your photos — simply RADIANT. The way they are meant to be."
To me, it sounds like you don't know much about photography/ editing because if you read that and you still bought the software the blame is on you. lol