Canon Releases Service Advisory for New 6D

Canon Releases Service Advisory for New 6D

Canon USA has published a service advisory regarding issues users are reporting when trying to watch uploaded videos on YouTube. It's a relatively minor issue, and I'm glad it's not as big a deal as the D600 dust concerns. However, I just wish Canon and Nikon would put out cameras that were truly complete, and had no widespread issues to speak of in their first few weeks on the market.

From Canon USA:

Phenomenon
We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR Cameras from being played back on YouTube.

Affected Product
EOS 6D Digital SLR Camera

Support

  • While we continue to investigate this phenomenon, please follow the instructions outlined below to upload Canon EOS 6D movie files to YouTube. After our investigation is complete, we will make an update to this announcement.
  • Download the movie file(s) from the EOS 6D camera to your computer.
    Start ImageBrowser EX, an application bundled with the EOS 6D.
  • After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
    “MovieEdit Task” will start. Save the movie using the [Save] menu on the screen.
  • Upload the saved movie to YouTube.

 

[Via Canon Rumors]

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12 Comments

well maybe it´s an youtube error?

because i can watch the 6D videos without a problem on my PC......

Not all users are affected. 

so it´s only a problem for some users and only a problem with youtube...?

and you making such a fuzz about untested products?
come on... get real .. you can hardy buy a electronic product these day that works in 100% of all possible configurations.

and that it´s only a problem with youtube let me think that it is more or less a youtube issue.

uploads to myvideo are fine?
they work fine for me.

Don't shoot the messenger, unless with your camera of course.

Just reportin' the news man. 

well no you voiced your opinion too.... :

" I just wish Canon and Nikon would put out cameras that were truly complete, and had no widespread issues to speak of in their first few weeks on the market. "

Nicholas's picture

I agree with you, Jaron. Provide it to us when it works completely.

well are you willling to PAY for such testing?
testing products for 100% of all possible issues... as an engineer i tell you that is a nice idea..... but you could not pay for it.

jonathan thorpe's picture

im assuming this means unedited footage straight from the camera?

I think that's what they're saying, since it has the upload feature and the fix is to first get it off the camera.

jonathan thorpe's picture

ah no biggie then, ive been using the 6d pretty extensively  and recently shot a BMW commercial with it, and had no problems, footage looked great

Yeah I probably wouldn't have noticed this problem because I can think of 0 times I would ever upload direct from my DSLR.