A videographer is taking legal action against Adobe, as he claims their Premiere Pro software deleted files — including both original and edited photos and videos — from his hard drive.
The class action lawsuit has been launched by freelance videographer Dave Cooper. According to him, the Premiere Pro CC 2017 version 11.1.0 he had installed on his computer wiped files that the software “should never have had access to in the first place.”
Standing accused is the feature known as "Clean Cache," which allows users to generate disk space by removing redundancies created in the video editing process. The problem, insists Cooper, stemmed from him losing way more than was intended after he used the feature. The lawsuit reads:
The 'Clean Cache' command permanently deleted substantial and numerous files and data that were not within the 'Media Cache' folder or any of its subdirectories, including but not limited to files and data that had never been associated with [Premiere Pro].
Speaking to Motherboard, Cooper’s attorney David Deal revealed that it was not just the edited clips that were lost, but the original files too. They estimate that Cooper lost around 100,000 video clips, which collectively cost around $250,000 to create. He’s also missing out on licensing opportunities, due to being without his content library.
Tellingly, Adobe has in the past acknowledged such a bug. Writing in a blog post once the bug was fixed, the tech giant said: “Files that sit next to [Media Cache folder’s subdirectories] will no longer be affected. However, we still strongly recommend keeping the Media Cache folder separate from your original media.”
Cooper and his legal team attempted to settle for an undisclosed amount before launching legal proceedings, but were declined by Adobe.
The incident serves as yet another reminder to always back up work you’d be lost without.
Lead image credit: Matan Segev from Pexels.