Due to Executive Order 13884, issued by President Trump on August 5, Adobe has deactivated all Creative Cloud accounts in Venezuela (and consequently, all associated software) and will not be issuing refunds to any customers.
The executive order, titled "Blocking Property of the Government of Venezuela," was issued as a response to the continuing crisis involving the disputed Venezuelan presidential election of May 2018. As a result, the U.S. government has blocked almost all financial transactions and services between the U.S. and Venezuela. Consequently, Adobe has deactivated all Creative Cloud accounts in the country.
Adobe has emphasized that these actions are being taken solely to comply with the executive order. In addition, because of the order forbidding financial transactions, they are unable to issue refunds. Due to a lack of an expiration date on the order, Adobe's actions will continue indefinitely, with accounts of Venezuelan users scheduled to lose all access on October 28. As such, if you live in Venezuela, be sure to download any data you have on your account as soon as possible, as you will not be able to access it after the aforementioned date.
You can read more on Adobe's page regarding the executive order.
Lead image by Gage Skidmore, used under Creative Commons.