A UK-based photographer criticized Royal Mail's services after a lens he sold on eBay arrived "looking like an elephant had trodden on it.”
Jacob Hawkins, 24, was selling his Tamron SP 70-300mm to help him fund new gear and carefully packaged it using polystyrene and bubble wrap.
But a week later, the bad news arrived in the form of photos from his buyer showing the damaged equipment. He lodged a complaint with Royal Mail after having to reimburse the buyer with £200 of his own money. Hawkins claims it took them over a month to acknowledge his complaint.
My best guess is that one of their cars ran it over because if you look at the package you can see the rock indentations down one side where it's been on the floor.
It must have been on the floor because rocks have pressed into it. The whole thing is just smashed to smithereens.
After he finally got a response, he says the company at first refused to cover the costs. It wasn't until the involvement of UK press that they allegedly had a change of heart and offered to reimburse the photographer as a “gesture of goodwill.” Despite a statement issued by Royal Mail, Hawkins says he is still out of pocket two months later.
Images used with permission.
[via Mail Online]