Nikon Admits Some D750 DSLRs Have Shutter Problems

Nikon Admits Some D750 DSLRs Have Shutter Problems

Nikon has just issued a service advisory for owners of the D750 DSLR, specifically those manufactured in October and November of 2014. The shutter in affected bodies has been shown to "not function normally," sometimes resulting in shading of a portion of images. Nikon will repair affected cameras free of charge, even those with expired warranties. There has been no official word yet on whether grey market bodies are eligible for the service as well.

This is the second service advisory for the already well loved D750. You may remember the issue announced earlier this year where shooting with a bright light source could result in a strange glare shape on your final image. This new issue seems to be limited to a smaller number of bodies, but Nikon has set up a link where you can check your serial number to see if it falls in the range of affected cameras.

Your serial number can be found on the bottom of the camera body, as shown in the below image.

nikon d750 serial number

Your seven digit serial number is located on the bottom of the camera.

Read the full announcement from Nikon below:

To users of the Nikon D750 digital SLR camera - possible image shading from shutter

It has come to our attention that the shutter in some Nikon D750 Digital SLR cameras manufactured in October and November of 2014 may not function properly sometimes resulting in a shading of a portion of images taken with the D750 camera. To correct this issue, Nikon will service these affected D750 cameras free of charge as indicated below. 

For those who have already purchased a D750 and would like to have their camera serviced to correct this issue, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras
To check whether or not your D750 camera is one of those that may be affected by this issue, click the Check Your Serial Number button below and enter your D750's serial number as instructed. If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary, and you may continue using your D750 camera without concern for this issue.

Resolution
If your D750 camera is affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service to correct this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you. 

Please be assured that Nikon is continuously working and taking measures to further improve the quality of its products. Once again, thank you for choosing Nikon for your photographic needs.

[via Nikon]

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12 Comments

I happen to have a D750 body that falls into the serial # range, but both of your links refer to European countries. I have emailed Nikon however I was wondering if there is more information for those in the US? I've never had an issue with any of my previous Nikon's so I'm not experienced with getting a service return going.

Andrew Richardson's picture

Here is the US link, came up after the EU went live. I'm adjusting the article appropriately http://www.nikonusa.com/en/Service-And-Support/Service-Advisories/ibs1kf...

Anonymous's picture

Every time they release a camera a few months go by and we hear something along the lines of "oops, we fucked up. Sorry guys our product doesn't work"

I guess we should just be glad Nikon doesn't make condoms or parachutes.

I have shot thousand of pictures and didn't experience any problem (my serial number is one of the supposedly affected). However Nikon will repair camera’s shutter free of charge, even if the warranty has expired. So I won't send it to Nikon until I (hope not) experience the issue. Annoying indeed; but it's a fantastic FF Dslr. Highly recommended. Don't let this put you off ;-)

I agree, I have two and have not had any problems at all!

Andrew Richardson's picture

Agreed. I love mine and will be buying a second one soon. Favorite camera I've ever owned!

Brandon Silvera's picture

No issues for me. At least I dont think. Is there anyway to test?

Andrew Richardson's picture

Follow the link in the article to check your serial number https://support.nikonusa.com/app/_D750/sn

Was Nikon trying to hide or deny this fact? It sounds that way from the title of the article. Maybe this would have been a better title: "Nikon Issues Service Advisory For Some D750 DSLRs With Shutter Problems"

My D750 makes a huge amount of noise and blinking when I change to live view mode when using s mode
It only happens when try to shoot in live view on s mode , same sound that happens during image playback
I used camera in all modes with problems till last week, when was using in s mode on life view all the sudden weird sound and blinking came on .So does it looks like my case ? I check serial number in link and says my camera can be affected .