The rollout of Windows 10 has been unexpectedly halted after user reports that the operating system has been wiping their photos and documents without warning.
The latest Windows 10 update, version 1809, was released last week on October 2. To update to this version was optional, with the automatic update yet to come into effect. Users took to the Microsoft Answers forum to report that everything from photos to videos, music, and other documents had been removed in their entirety from their computer.
And now Microsoft has pulled the update while an investigation is launched, announcing: “We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating."
Dona Sarkar, Windows Insider Program leader, announced on Twitter that Microsoft support technicians “have the tools to get you back to a good state.”
Meanwhile the company has also warned users should aim to “minimize [their] use of the affected device” while investigations are underway.
If you’re suffered the problem, you can contact Microsoft at 1-800-MICROSOFT.
It sounds as though though files may be salvageable, but for now, if you’ve been affected, keep your computer’s usage to a minimum.