If you missed the original story, it was about a guy who ordered a $6,000 Canon 1D X Mark II from Amazon and got a box of stones instead. After he got a "replacement," this time two bricks, the retailer responded with a result from their investigation.
Amazon said they've been delegating the processing of this inventory item (and maybe others) to a third party, although on your screen it says "Sold by Amazon." The proxy seemed to have lots of spare stones and bricks around, that they had decided to make some cash out of them, but got busted. The corporation doesn't share much detail on the case, but says they have taken the necessary legal actions. They've returned the money to the buyer and gave him a $1,000 gift card. The unfortunate vlogger got fortunate by purchasing his Canon 1D X Mark II camera from B&H instead and opened the box live during the recording of this video. No surprises, no drama. There was a camera in there, as expected.
Although he had that unpleasant experience with Amazon, he said he would still spend money there, but probably on items that are much cheaper. The vlogger hopes he won't make any such videos in the future, but will focus on the topic their channel was meant for.
How will Amazon make sure this won't happen again? Will they change their policy regarding "Sold by Amazon," and will they make an official announcement about that?
Unfortunately the bricks were returned.
GOOD.
This is why I hate vendors on these types of retail sites. I purchased a $1300 MSI laptop that has failed 3 times now and it was from a vendor on newegg. The vendor was not held responsible. I bought it brand new and it died 22 days into ownership the FIRST time. I called Newegg and they refused to refund me my money and told me to call MSI. I called MSI and they refused to refund me. I shipped into MSI to get fixed. A month and a half later I get it back and it works...for two weeks then dies again. I send it back into MSI for another month and a half get it back fixed again but the screen is all sorts of ugly. large brown spot, 6 small white spots, and dead pixels galore. At this point I can't afford to lose any more work so I deal with it. Fast forward 8 months and my laptop over heats due to a dead fan and corrupts the data on my hard drive. Luckily this time I was smart enough to back up all my data. I buy a new fan for it out of my own pocket from MSI because it is now out of warranty from MSI and now USPS has juggled it six times between Oklahoma (where i live) and California and now my fan delivery is indefinitely delayed. I dunno if i'm even going to receive it. The icing on the cake was that I paid over $100 for next day shipping with rush processing and didn't receive until 3 days after i ordered it.
The very same thing just happened to me today ordered a canon 85mm f1.2 ii from Amazon uk and received a rokinon in a battered canon box. Total madness. Amazon are investigating but it’s looking like it’s going to be slow.
Unless this gets viral on the social media...
You ordered directly from Amazon, right, not from a third party seller?
Hi and thanks.
Yes this was ordered directly from Amazon. It says sold by Amazon.co.uk.
After a few phone calls and emails they have decided they can send me a replacement for next Tuesday. Will wait and see what happens and update this post.
Don't hesitate to share the result here. People read the comments.
I will for sure. See photo for what actually turned up. Will post more info next Tuesday. Thanks
All good. Amazon got it right second time around. No explanation to how the lens got stolen and switched from the first delivery.
Thanks for sharing your story. It's still scary that you're not the only one who share such cases in the comments here and in Facebook.
Until reading this article, I had always assumed that the buyer actually did get a camera, but lied and said that he got rocks instead, just so he could get then camera AND get all of his money back. This is the first time I have heard this version of this story - saying that the customer actually did get a box of rocks. I'm not really sure what to believe now.