Amazon Responds to the Guy Who Got a Box of Stones Instead of a $6,000 Camera

If you missed the original story, it was about a guy who ordered a $6,000 Canon 1D X Mark II from Amazon and got a box of stones instead. After he got a "replacement," this time two bricks, the retailer responded with a result from their investigation.

Amazon said they've been delegating the processing of this inventory item (and maybe others) to a third party, although on your screen it says "Sold by Amazon." The proxy seemed to have lots of spare stones and bricks around, that they had decided to make some cash out of them, but got busted. The corporation doesn't share much detail on the case, but says they have taken the necessary legal actions. They've returned the money to the buyer and gave him a $1,000 gift card. The unfortunate vlogger got fortunate by purchasing his Canon 1D X Mark II camera from B&H instead and opened the box live during the recording of this video. No surprises, no drama. There was a camera in there, as expected.

Although he had that unpleasant experience with Amazon, he said he would still spend money there, but probably on items that are much cheaper. The vlogger hopes he won't make any such videos in the future, but will focus on the topic their channel was meant for.

How will Amazon make sure this won't happen again? Will they change their policy regarding "Sold by Amazon," and will they make an official announcement about that?

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69 Comments

Tony Clark's picture

I'm happy that the story ended well but if you refer to previous videos...have a link to video 1 and video 2.

Tihomir Lazarov's picture

I referred to the original story here on Fstoppers. This video contains footage from the first and second videos also and there's no need to watch the full first and second videos.

Spy Black's picture

Not for nuthin', but is Amazon simply gonna be off the hook for that "Sold by Amazon" bullshit? Shouldn't there be some kind of investigation into that?

Tihomir Lazarov's picture

"The proxy seemed to have lots of spare stones and bricks around, that they had decided to make some cash out of them, but got busted."

"The corporation doesn't share much detail on the case, but says they have taken the necessary legal actions."

Spy Black's picture

That's not what I'm talking about. I'm talking about Amazon lying about the whole "Sold by Amazon" thing. It's false advertising. That's separate from that.

Tihomir Lazarov's picture

I am sure they've got that legally covered up in the counless pages with terms and conditions. That's probably done via some "Amazon franchise"-like sellers which formally will not be a "3rd party" but "Amazon." That's what I think happens.

Spy Black's picture

It's total bullshit tho, and they'll probably continue doing it unscathed.

Pedro Pulido's picture

every company does mistakes. i'd say they had a shitty experience with an unreliable service provider... they got exposed bigtime and for sure they've learned their lesson the hard way. I'd like to think they've terminated their contract with this 3rd party company and have moved to other partnerships.
They owned their mistake, are taking legal action and gave the customer a 1000usd gift card. i'd say there's not much to discuss after that...

Tihomir Lazarov's picture

He's actually wondering if there would be other cases like that. Yes, their compensation was decent, but we, as users, are left with lots of questions after that. They're still my preferred online store for books though.

user-156929's picture

They still sell books? ;-)

Tihomir Lazarov's picture

Because I'm a "special case." Don't take my decision "as an example," as I'm on the other side of the pond. The books that I'm usually interested in (all-around-DIY and idea books) are available in the UK's Amazon. No customs taxes when I order from them. If I were in the US, I would have far more options, as you do guys, including local physical stores. I buy my gear from local stores where I can go in and talk to people in person, touch the gear, and eventually purchase it.

Spy Black's picture

You're missing my point. Amazon claimed the product was "Sold by Amazon". It wasn't. That's false advertising. They're not taking a hit for it. That's the problem. They're not being held accountable for false advertising.

Pedro Pulido's picture

at the scale amazon works, it honestly doesn't surprise me. as someone has already said, there must be something in the terms&conditions that allow them to lie like that. i understand what your saying, but in all honesty, a big majority of the big companies lie in their marketing. people just haven't found out yet. Procter&gamble, McDonalds, Banks... but we find out 1 by 1, select the option of "paying attention for 1 week cause this is ludicrous" and then forget it after 1 month and go back to normal.

In the end he got compensated for the huge mess they had made. i'd be happy with the outcome after the frustration.

Pedro Pulido's picture

i'm not defending anything my friend. if this is a matter of principles only, they are dead wrong for sure. i just think in todays world that is a little naive. that's all. for me the issue itself isn't that much of a big deal. if i trust amazon and they trust a 3rd party and would rather lie and say it is coming from themselves... honestly for me the question is "did i get my product? no. then i'm not happy. did i get reimbursed? yes and i got 1000usd more to spend. not so bad in the end".

Sold by Amazon has always been total BS. I’ve brought B+W filters from amazon, when I pay for it, the page says sold by amazon, when I recieved the package, it was fulfilled by 3rd party seller. And the filters I got was counterfeit. Refunded it right away. Never buy filter and battery on amazon, too much fake shit.

Tihomir Lazarov's picture

What was the case? Amazon sells that directly, Amazon fulfills the purchase, or a 3rd party seller?

LOL. Best Buy???? Best Buy is a joke. While I do not like Amazon's hegemony it's pretty much stores like Best Buy that make me spend my money on Prime.

Jim Bolen's picture

And I bet you shop at Walmart, who has a HUGE history of putting small businesses out of business.

ALEXANDER TARDIF's picture

Bummer, but clearly it all worked out in the guys' favor, especially given the $1K gift card. I was one of the guys who got two A7Riii camera bodies, instead of ordered one, right before this Xmas from B&H. Of course I shipped one back and got a $250 gift card from B&H for their mistake.

Tihomir Lazarov's picture

What a difference in the plot :)

michael buehrle's picture

bricks and stones may break my bones.................................

Ike Hayman's picture

Amazon told him they are no longer using third-party sellers but their site says otherwise.

Tihomir Lazarov's picture

They told him they've used a third party contractor for selling that particular item, although it read "Sold by Amazon." This one is clearly sold by third party, not "by Amazon." No contradiction here.

Also I haven't heard Amazon told this guy they won't be use any third-party "disguised" sellers. They've taken the necessary legal actions against this one and obviously they won't use this one. We don't know about any changes in their policy regarding other "Sold By Amazon" third party sellers.

Ike Hayman's picture

I miss heard what he said at the 3:00 min mark.

Jon Miller's picture

Wow, that was quite shocking in that Amazon should now be letting folks know what happened, because I for one will not be ordering anything from them. It appears they want to sweep this one under the rug. Best to admit a fault in the system and fix it and let folks know the fault has been repaired.
Over Christmas I order the a Pluto Trigger system and ended up getting 2. I wrote them about it and they said keep it and have a Merry Christmas. So I know I'll be ordering from them other components.

Tihomir Lazarov's picture

That's a funny one.

David T's picture

You got two, someone else gets an empty box :D

Jon Miller's picture

David T now that's a thought, I hope that hasn't happened.

i have my doubts about the whole story,. i have been in e-commerce for over 20 years and have never actually heard about this happening to someone. it happening twice is one in a billion thing. but then again there are always those bad apples working in your warehouse stealing or pulling crap like this to get back to their boss hoping they will never find out who done it. we could always track who picked and who packed the shipments,. the whole story smells like day old fish,. maybe the buyer wanted to earn a fast 12k and global media attention for his youtube channel, thats what he got,.

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