Unless Gitzo has really changed up their tripod product lineup, I think something peculiar might happening over at Amazon.
Last Sunday I ordered a Gitzo GT5543LS tripod off Amazon. It was marked as sold directly by Amazon, not a third-party seller, and was shipped via Prime two-day. On Wednesday, what I found sitting on my doorstep after the UPS driver doorbell ditched was quite unexpected. Rather than a decently weighted brown Amazon box, I saw a Giant Kerplunk children’s game.
My first thought was that a neighbor had put it there, but sure enough it had a shipping label slapped on it addressed to me. Confused, the next thing I noticed on the flimsy box barely held together was a label: “Gitzo GT5543LSUS lightweight Systematic.” Uh oh.
After requesting a replacement, today was the big day where I’d finally get to go out and start using the new tripod being delivered. After another classic doorbell ditch from UPS, things looked good as Amazon had the courtesy to actually use a shipping box this time. And it looked like it was big enough for the Gitzo! Picking it up, however, I knew I shouldn’t have gotten my hopes up. Too light. Sure enough, inside was another Giant Kerplunk.
Unfortunately, with Amazon being the juggernaut that it is, it’s not like I can just call up the warehouse and talk to someone who can do anything to directly fix the problem I’m having. Instead, I’m left filling out automated refund and replacement forms that are obviously not getting me anywhere closer to having that beautiful Gitzo in my hands.
Immediately my mind goes to the vlogger ChaseOnTwoWheels who earlier this year twice received a box of rocks from Amazon instead of the $5,499 Canon 1D X Mark II he ordered directly from them. Luckily for him, everything seemed to work out in the end.
I guess I better make the most of it while the saga continues…
Have you run into similar issues? I can see being sent the wrong model number, but a completely different product, multiple times at that, is a new one for me. Comfort me in the comments below.