Each week, we ask our writers to answer a question submitted to us in the comments from the previous weeks. These questions can cover anything, and hope to provide some insight on what its like to be a working professional photographer in the industry. Last week, we asked "Ten Headshots for a Corporate Client, What Do You Charge?" and got a lot of feedback, which spawned this weeks question -- "What is Your Cancellation Policy?"
As always, feel free to input your thoughts on the topic in the comments below, and if you'd like to ask us a question, feel free to do so in the comments as well.
For me, a specified amount as a non-refundable deposit in order to book the date. Probably about 20% of the full amount. Then full payment the day before the shoot. I have had too many issues and know of other photog's who got burned not getting payment up front. This is for weddings/family shoots/etc... not commercial.
The 50% idea... I fear that would create a psychological barrier for some of the clients, which could be the decisive factor if they take my offer or not. On the other hand it does help to have their commitment. I am torn. I'd rather have them sign the quotation that has a couple of clauses with regard to cancellation, payment and usage rights, all in one neat package.
I shoot wedding and commercial video - we take 25% upfront for weddings with the remainder due 2 weeks before the big day. Big businesses generally don't want to pay upfront, so we generally settle on 50% upfront and 50% within 2 weeks of delivery (but sometimes you gotta work with them a bit). When you're taking bookings for 2015 or 2016 it is extremely important to take a deposit - especially since you turn people away frequently on the days you're already booked in the wedding industry.
About 6 brides wanted 1 date this summer and then the couple canceled within a week of the wedding and I wasn't able to rebook someone, so yes, we kept the deposit. I feel terrible honestly, but they cost me nearly $3000.
50% minimum up front. 100% if the wedding is within 90 days. (I book a lot of courthouse weddings). Keeps clients from "vendor hopping" (aka, booking one photographer, then continuing to shop for one they like better, cancelling, doing it again, etc. to get the best deal). Too easy for brides to say "yes, save the date" and then not book without a deposit. And yes, I keep it. as a matter of policy. The only exception might be if, for example, the bride or groom was killed or taken hostage in a foreign country or some other such circumstance truly beyond their control.
I have recently been considering charging a 10% deposit as my times become more valuable, and my skillset has definitely increased. I tend to lack on the business side of things so I believe if I start becoming more serious it will help me increase my client base.
I'm used to shooting for free, however as I test with models, but I'm looking into doing submissions and whatnot in order to gain the business I want and hopefully get a few paying jobs (in the fashion industry that is).