In March, I did a post that was critical of Adobe applications of late: lots of bugs, sometimes unintelligible offshore customer support, and their Creative Cloud menu bar app (on Mac OS) that seemed more a marketing device than a useful way to know about Adobe updates (on Windows, the Creative cloud app is launched from the Task Bar).
In April, I did another post, quoting Adobe's Mark Little, who said there would be a lot of improvements and to watch for a new Creative Cloud app.
Well, we got the new app, and it seems a step backwards. Instead of a small dropdown window, it's now full screen. And just like the previous version, which Adobe admitted people didn't like, the new one has a main page hawking Adobe Stock photos. Or Illustrator. Or fonts. And so on. It's just more marketing, when all most people want to know is about recent updates to the apps they use. Worse, if you click on one of the many needless categories in the now huge window, you often get moved to your browser, even though it is pretty clear that this new Adobe "service" is a browser window already.
When I was involved in software design, the first rule was "do not irritate the customer." The second rule was "updates must offer improvements" to justify their existence. Either a better design, bug fixes, or both.
I really don't need a full page covering my screen when I just want to learn what the changes are in a new Adobe update.
To add even more aggravation, on more than one occasion, this "improved" app told me my Photoshop was updated three days after I was already alerted to the update. I could have lived without the interruption. I've seen Adobe use their alert system to market things to me. Please don't do that.
I'm wondering why Adobe just doesn't alert you to updates when you launch an app that needs one? Why the need for a full screen window that seems dedicated to tutorials and marketing as much as anything else?
One positive: If you checked software updates, the window will remember that's where you were the next time you check, but it's still galling that most of this app is dedicated to selling you something. And you can avoid going to the updater window at all if you are set to auto update, but you'll still get notifications that will make you want to open that window.
I really fear Adobe is just getting sloppy, arrogant, or both. Mac users who moved to Catalina were faced with weeks waiting for Adobe to fix the simple act of saving files in the proper format. I'm sure Adobe had the Catalina betas. No other photo app I use (and I use a lot) had trouble getting files to save under Catalina.
If you add to this the troubling security problems at Adobe we recently reported on, it all seems pretty messy.
Adobe controls the market, and they have earned their popular status through hard work and good products for many years. However, competitors are cropping up and gaining more and more traction. And all I've seen have simpler, far less intrusive updating methods.
I'm not the only one unhappy with these issues of late, and I've seen a lot of complaints about the Creative Cloud app for years. This change to full screen and relentless marketing is not likely to please the masses either.
Adobe: Minimalism would be a good thing. Not a full-screen, 800-pound gorilla taking up my workspace. Find another way to market your stuff to me. Please.