[Updated] Sigma Will Repair Any of Its Warrantied Products Damaged by Hurricane Harvey, Irma, or Maria

[Updated] Sigma Will Repair Any of Its Warrantied Products Damaged by Hurricane Harvey, Irma, or Maria

Sigma recently announced it will repair or replace any of its products still under warranty that may have been damaged or destroyed by the recent hurricanes that have wreaked havoc on the southeastern part of the United States in recent months. If you have a Sigma product that didn't survive one of these recent hurricanes, as long as it is under warranty and received by Sigma by December 31, 2017, along with a copy your original sales receipt, you will receive repairs free of charge or a replacement at a "special price."

Sigma reserves sole discretion in awarding discounted replacements or free repairs, but they will work with those who do not have documentation of their purchases due to the storms on a case-by-case basis. Unfortunately, but understandably so, Sigma will not repair or replace out-of-warranty gear. Here is Sigma's full statement:

Sigma hereby extends the warranty coverage of Sigma products still under warranty for damages incurred as a result of Hurricane Harvey, Irma and Maria. If your equipment is under warranty, Sigma will provide either (a) complimentary service to get your equipment running, or (b) a trade-in option. Just ship your damaged equipment to Sigma, and we will ship the equipment back to you without charge. All terms of your Sigma warranty coverage still apply, so when sending in your Sigma product, please be sure to include a copy of the original sales receipt as proof of purchase date. If you do not have appropriate documentation as a result of the Hurricanes, please contact us. Eligibility for this offer is subject to Sigma’s sole discretion. This offer is open through December 31, 2017 (we must receive your damaged equipment by that date)."

While many companies have stepped up to help victims of the recent hurricanes in both the U.S. and abroad, to the best of my knowledge, this marks the first time a camera manufacturer has offered to take on all costs associated with any of its brand's gear that may have been damaged through these natural disasters.

UPDATE: An earlier version of this article stated that Sigma would offer replacements free of charge if it could not repair the gear sent in. However, this was inaccurate. In fact, for any gear that can be repaired, Sigma will offer free repairs. However, if your gear needs replacement, there will be a fee in the form of a discounted price for the replacement. The terms of the discounts may vary and will be handled on a case-by-case basis.

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5 Comments

Scott Spellman's picture

That's good service!!!

Sigma is based in a place called Fukushima - they understand the impact of natural disaster. I applaud them. They aren't the biggest company in the industry - but they are a family run company and this shows a lot of heart. There will be a real cost to them I think - but I really like their attitude. I don't think this is just a marketing ploy. They really understand the impact that disaster can have.

Roman Geber's picture

I'm pretty sure it's just their way of helping rather than hoping for a big PR boost. However, when the time comes I'll certainly remember this gesture.

Diko Jelev's picture

You can't be sure. Having in mind that it IS a big risk for them. Though they should be having a pretty good idea of their numbers in the affected regions.

And yes - a good PR, why not. At the right price though.

Diko Jelev's picture

That is awesome! I say bravo SIGMA!