PSA: Three Days Left to Get a Refund for the Lily Robotics Drone

PSA: Three Days Left to Get a Refund for the Lily Robotics Drone

News of Lily Robotics' action-oriented drone arrived with much fanfare. But a few months ago, Lily filed for bankruptcy and announced it would not be able to fulfill any of its pre-orders. Thankfully, they're at least trying to refund pre-order customers (pending approval by a judge), but you only have until July 10 at 4 p.m. Eastern to submit a claim. While you can mail one in, it will be much easier and faster to simply fill out the information online. But if you don't act now, you could lose your right to a refund.

In order to get your refund, you must submit a customer claim form here. Once you've filled out the preliminary information, don't be tricked by the rather plain page with two links. You're not finished. If you want the refund, you want to select the first option for the customer claim form (yes, this seems like a repeat step). After this, you should find the rest of the steps relatively simple. Be sure to have your purchase date handy. The entire process shouldn't take more than a couple minutes.

Some people may have already filled out a proof of claim, but this is different than the customer claim form. Lily Robotics strongly encourages customers to submit the new customer claim form, which will supersede any previous proof of claim.

With three days left to raise your hand and ask for your money back, this isn't the type of thing you want to leave as an open tab on your browser only to come across Tuesday when it's too late.

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Lee Morris's picture

I'm so interested to know how all this happened. It's not like they just had some crazy idea like most kickstarters... they actually had a working prototype!

Adam Ottke's picture

I think it's one of two things, if not a combination of the two. First, there has to be some mismanagement at hand. Second, maybe it really is way harder than we think to build a drone that works. Especially considering the extra outdoor-type features of the Lily, when you consider other drone makers and the GoPro Karma issues, etc., maybe there's a reason DJI and a smalls subset of other Chinese companies are the only ones that are serious in the space...because they started first...?

In any case, it's still crazy for a SF startup with funding and a seemingly decent team to drop the ball like this. I agree, there.