After Monday's release of Lightroom, many users were upset to find the release had seen changes that removed features and worse, had a tendency to crash, rendering it essentially unusable. Today, Adobe has released an update that corrects the crash issue, as well as an apology.The recent changes to Lightroom included a simplification of the "Import" dialog that saw the loss of several features that seasoned users relied on, including the ability to automatically eject a memory card after an import was finished and to move photos to a new directory when importing from a hard drive. On the other hand, many Mac users found their work sidelined when the program became unresponsive and crashed, sometimes after less than a minute of usage.
Today, Adobe issued an update, version 2015.2.1/6.2.1, which should eliminate the crash issue for those who were experiencing instability. Fstoppers tried the new version today, putting it through the normal paces of importing and editing photos and found it to be stable. Comments on Adobe's blog seem to support that stability has indeed been restored. The missing features were not reinstated in this version, however.
Adobe also issued an apology to its users, indicating that the bug was a result of the changes to the import process, but because the bug was not readily reproducible, its scope was not understood before the release. They also addressed the changes to the import process, indicating that they were done with the intention of improving user experience, but that by not communicating well with customers, there had been a breakdown:
Lightroom was created in 2006 via a 14 month public beta in a dialog with the photography community. In making these changes without a broader dialog I’ve failed the original core values of the product and the team. The team will continue to work hard to earn your trust back in subsequent releases and I look forward to reigniting the type of dialog we started in 2006.
I spoke with Adobe today and found them to be both forthright about this week's issues and strongly determined to fix and improve the product as quickly as possible. Certainly, reestablishing Lightroom's stability is a step in the right direction.