Photoshop Shortcuts Stop Working When Using Wacom Tablets - SOLUTION

Photoshop Shortcuts Stop Working When Using Wacom Tablets - SOLUTION

After endless hours wasted, I found the solution for an issue I've had using the Intous tablet with my Macbook Pro. The brush would get stuck and I couldn't hit Photoshop shortcuts between brush strokes. I went through the hassle of reinstalling all drivers, buying a new tablet and setting all my Photoshop settings back to default before finding the following simple 30-second fix. This issue pertains to people using Apple computers with Photoshop CS6 or CC and a Wacom Intous tablet. The fix is for the following issues: 

•   Menus, panels, or dialog boxes turn white and become unresponsive

•   Keyboard shortcuts stop working

•   Lasso tool selections close prematurely and unexpectedly

•   Photoshop becomes unresponsive


Like many out there, I use Google and YouTube to fix all my issues. Despite the inordinate amount of time spent searching, this was the first time I couldn't find the answer on either of these platforms. I uninstalled and reinstalled all software related to Adobe and Wacom. Still didn't work. So I bought a new tablet. Still didn't work. My last resort was to call Wacom which fixed my issue quickly. I was told it is a known issue and they sent me a link to fix this. Why they couldn't send out an update to the software is beyond me. 

I'm writing this article in hopes that anyone searching this issue in the future stumbles upon this. 

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Paulo Macedo's picture

Never happened to me, what happens and a lot is some lag, when for example i am using spot removal brushes with frequency separation. ALT + click does not work allways, and there is a delay of like 500ms when painting. Does anyone else experience this aswell?!
Oh, and Dani, yout last picture on 500px (Rachel - Natural Light) looks amazing!!

Brett Martin's picture

This sounds like the issue I have been having where I am brushing on a layer mask and press X to switch between black/white and nothing happens. I have to tap the pen off the screen somewhere in the menu or click the pen button to right click to snap photoshop out of it and then I can press the X shortcut or any other short cut. It goes from annoying to dangerous when you realize CMD+S never saved your work! Thanks for the link, I will try it today!

Tor Ivan Boine's picture

non working keyboard shortcuts happens to me now and then. I alt tab back and forth to make it work again. havent had the white box issue though.

Tor Ivan Boine's picture

I've had this problem in Yosemite as well.

Victor Engström's picture

This is so awesome!! Still can't point-pull the curves properly in Lightroom but this is a start!

André Fister's picture

Install the old wacom driver version 6.3.8-2 - This solves the problem! :-)

james johnson's picture

Everything locks up when I use my intuos pad in InDesign. I wonder if this will help that, too. I'll have to give it a try. Thanks.

*** Edit: no it won't. I thought it would be a Wacom driver update at that link. It's an adobe software patch.... weird. I now also wonder why they just didn't update the software. Isn't that the glory of CC?

Burt Johnson's picture

Seems that they are just saying to keep your MacOS up to date and the problem won't happen. Since I do that automagically anywhere, I have never seen that problem.

Doesn't seem reasonable to ask Wacom to send out an update notice whose only content is "keep your MacOS up to date" ?

james johnson's picture

There was also a Photoshop workaround patch issued by adobe.... that's what he was referring to when he wondered why there wasn't just a software update.

Stephen Nielson's picture

This issue actually has been fixed in the latest versions of Photoshop. If you are still having an issue, please contact me on Twitter (@strawbo).

Andre Askew's picture

Great tip and info. I guess if one person has a problem, we all will have the same problem. Thanks

Shayne Thomas's picture

Shame dude, if only you asked this in the Fstoppers group, I would have been more than glad to help you. I had the exact same problem, and fixed it within an hour of looking. It must have been a month or so ago that I sorted it out...

Stephen Vosloo's picture

YES, thank you! this is been driving me CRAZY. I noticed it's only for CC 2013 does it apply to 2014 as well?

Stephen Nielson's picture

This issue was fixed in CC 2014.

Zoli Tarnavölgyi's picture

yesss! i was mad about PS was not responding to shortcuts randomly, but every single time, i used it! problem disappeared only, if i switched to another picture, opened in PS.
i hope, solution will work, will check later! BIG THANKS, DANI! (i use win7)

Neon Howe's picture

Sometimes when I use the brush tool and increase / decrease size and paint, PS seems to freeze, but if I press on one of my layers, it paints a nice streak across the canvas. Hopefully this resolves the problem.

Isaac Ruiz's picture

OMG! its finally fixed! All your post help me out a lot Dani but this one saved me from suicide lol! THanks bro!

Zoli Tarnavölgyi's picture

this link is only for Mac... :-(

Marco Michels's picture

My first post. THANKS DANI!
i just did a fresh install of MAC OSX and was about to start searching in google and miraclisly i saw this post!

Worked for me with the following setup:
Adobe CS6 Master collection latest edition: 13.0
Intuos 5 touch.

Tony Roslund's picture

Nice Dani. Hasn't happened to me (yet). But if/when it does, now I know where to find the solution.

Gary Hammell's picture

I am battling with this problem right now. Accept I am completely up to date on my software and still the key board does not work.
Or more accurately, sometimes it works, most of the time doesn't.
Anyone have input of this?

Gary Hammell's picture

sorry, except, not accept.

Sander van der Veen's picture

Thanks! Was struggling with these shortcuts issues last couple of days! Hope it does the trick!

Kim Brown's picture

Thanks very much Dani, this has been driving me mad for far too long.

Jonathon Harrington's picture

Finally a fix!! This has been driving me nuts for months! Why wouldn't Adobe or Wacom put this fix out sooner/announce this fix.

Thank you Dani for writing/posting about this... another reason why FStoppers is my first choice for Photography news!

Stephen Nielson's picture

We actually did fix it in the latest version of Photoshop CC (2014.2), but for old versions, you have to install the patch.

Gustavo urena's picture

I didin't even know that that was the problem... I thought it was just my computer. Thanks dude

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