Photoshop Shortcuts Stop Working When Using Wacom Tablets - SOLUTION

Photoshop Shortcuts Stop Working When Using Wacom Tablets - SOLUTION

After endless hours wasted, I found the solution for an issue I've had using the Intous tablet with my Macbook Pro. The brush would get stuck and I couldn't hit Photoshop shortcuts between brush strokes. I went through the hassle of reinstalling all drivers, buying a new tablet and setting all my Photoshop settings back to default before finding the following simple 30-second fix. This issue pertains to people using Apple computers with Photoshop CS6 or CC and a Wacom Intous tablet. The fix is for the following issues: 

•   Menus, panels, or dialog boxes turn white and become unresponsive

•   Keyboard shortcuts stop working

•   Lasso tool selections close prematurely and unexpectedly

•   Photoshop becomes unresponsive

 

Like many out there, I use Google and YouTube to fix all my issues. Despite the inordinate amount of time spent searching, this was the first time I couldn't find the answer on either of these platforms. I uninstalled and reinstalled all software related to Adobe and Wacom. Still didn't work. So I bought a new tablet. Still didn't work. My last resort was to call Wacom which fixed my issue quickly. I was told it is a known issue and they sent me a link to fix this. Why they couldn't send out an update to the software is beyond me. 

I'm writing this article in hopes that anyone searching this issue in the future stumbles upon this. 

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61 Comments

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felix sim's picture

Damnit Dani! For a few days I thought it was my MBP that was slow and causing this! Almost went out to get the iMac 27" retina! I guess there's that excuse to the wife gone out of the window!

p.s. thx for this tip, it works magically! saved me so much time on this photo of my son!

john wheatley's picture

Thank you...... Thank you..... Thank you !!! I was suffering in silence.... I had also done all the research, and found no answers.... Then I read this.... #Happy !!

Oh my god, you are a life saver! I had been going through hell with this issue.
Thank you so much!

Mark Bienvenu's picture

It's not just the Intous - happens with the lower level of tablets also. This fixed the problem with my older Touch and Graphire tablets also.

Dani, you are a legend! Thank you. This has been annoying the crap out of me for ages now!

Stephen Nielson's picture

Stephen from the Photoshop team at Adobe here. This is a known issue from CS6 and the first version of CC, but it has been fixed in the latest version of Photoshop CC (2014.2). If anyone is still seeing this issue in the latest version of Photoshop, please contact me on Twitter (@strawbo) or respond to this comment.

Hello Stephen, I am still having issue. I am using the most current version of OS X El Capitan (10.11.5) and the most current version of Photoshop (Adobe Photoshop CC 2015.5). I have tried the patch and the issue still persists. Please advise.

Hello Stephen, I have this issue with the CC 2019 version! I use it with windows 10. What can I do?

Dani Diamond!

I am so thankful for your post - I was just before a crying fit :'(

Now you solved my problems, thank you very much! :)

I had another problem with Lightroom 5+Yosemite and the curves+histogram like Victor:

"Victor Engström - January 22, 2015
This is so awesome!! Still can't point-pull the curves properly in Lightroom but this is a start!"

Found a solution here: https://forums.adobe.com/thread/1632003?start=0&tstart=0
Conclusion: Install the old wacom driver version 6.3.8-2 - It works! :-)

I swear i only registered to comment and THANK YOU. i was so frustrated with the lag and non-working shortcuts... right now i have that feeling *omg, god exists*. but it's not god, it's you! THANKS!

THANK YOU THANK YOU THANK YOU!!! When I was quick masking and hit Q to get out my stupid pen wouldn't respond..now it works like a charm!

ANDRES CAICEDO's picture

Thank you so much Dani! - Muchísimas gracias Dani!

You have no idea how many hours I spent searching for this solution. By the way, congratulations, I am a big fan of your work.

Paul Tumason's picture

One of most simple fixes to one of the most irritating problems I've dealt with.
Thank you. It was pure luck to have found your site.

Daniel Zetterstrom's picture

Wow! I just spent hours trying to figure this out, re-installing both Photoshop and Wacom several times. Finally found this post with link. THANK YOU SO MUCH! phew!! Hope they fix this with the next update which is soon I hope. Can only imagine that there are several others out there with the same frustrating problem.

Cheers!

You are a very kind person for posting this. Aggravated all week. Just kept unplugging my intuos to get it to work for about 10 minutes. Nice that you just handed it out. Thank you!!!!!

I had the same problem, when I use photoshop, I Installed a plug-in, and it work, here is the link:

https://helpx.adobe.com/photoshop/kb/photoshop-menus-turn-white-mac.html

PS: I use Mac.

Thank you so much!! I've been dealing with those issues for such a long time and couldn't find the solution!!!

Street Core's picture

Thanks for posting this. I just bought a new iMac with El Cap and was happy to discover that Wacom had updated drivers for my old Intuos 3 tablet. Unfortunately, when I started using Photoshop CS6 I noticed I had problems with keyboard shortcuts like changing opacity on the stamp or eraser tools. When I switched back to the mouse everything was fine. So I thought I might have to buy a new tablet, but the plugin seems to have solved the problem.

I had this problem after updating to latest wacom driver & desktop center. This white window fix did not help in (tried CC2015 or 2015.5). Got an older version of the driver http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTabl... and the problem disappeared.

Dani, thanks you a looot!!!!
If you ever come to Serbia, let me know, i wanna buy you a beer.
Cheers mate!

I register FS just for saying thanks to you. Thanks, Dani ... You're a really saviour. Now my wacom bamboo works smoothly with PS CS6 on OSX 10.11.6.

OMG, I have been struggling with this issue since I bought my Wacom over a year ago! I just got used to it, but in the past few months it has become much more problematic. I finally found this article, and the problem is gone!! I'd searched off and on previously, and you're right, this info is nowhere else to be found. Thank you so much for posting!

Thank you so much, Dani!!! After a year of increasing problems and no help from Wacom, the plug-in was the perfect fix.

2015 27" iMac, El Capitan, Adobe CS6, Intuos Pro Medium

Srdjan Petrovic's picture

I use Photoshop CC (2017) and I tried this plugin, but I still have the same problem. Again shortcuts do not work.

Me too! Did you solve it?

You are a life saver! I have been having this problem with my Cintiq for months and tried everything to fix it. The keystrokes are finally working again! :)

Was having the same trouble but was able to fix it quickly. Thanks for sharing. Thank you so much.

I registered an account just to say thank you for this. I've been looking for a solution forever and I can't believe this worked! This is going to make my life so much easier! Thank you!!!

I've created an account just to leave a huuuuge THANK YOU here. Finally a solution after scrolling through endless forum discussions!! <3

Hi, i want to thank you a lot, this plug-in works for me ! And now undo and zoom work well !

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